Landlord Updates

The safety and well-being of those we serve and our staff is our highest priority. FRH is committed to doing our part to promote community health and safety in the midst of COVID-19, including temporarily modifying our operations.

The following changes will take effect immediately:

• All annual unit inspections and re-inspections will be temporarily postponed until further notice. Initial inspections will continue to be done promptly. A tenant with concerns about the safety or habitability of their unit is still free to contact FRH and a special inspection can be done if the landlord has not responded to a life threatening condition. As always, please contact us by reaching out to Roberta (303-403-5423 or rsturgeon@jcha.org) with any inspection related questions.
• FRH’s lobby area will be closed to the public. However, staff will be working and will be available to assist the public via telephone, email, and lobby intercom. Paperwork may be delivered via mail, fax, email, or may be placed in the drop box by the lobby entrance door. Due to modified staffing schedules, response time may be somewhat delayed. We appreciate your patience.
• We understand that many of our participants may experience a reduction in household income during this time, as local businesses are impacted by COVID-19 related closures and changes. As a result, FRH will prioritize processing of rental assistance adjustments based on reported reduction of household income. Please encourage your tenants to contact their caseworker immediately if they are experiencing reduced income and/or other financial hardships.

Please rest assured that no delay in making rental assistance payments to landlords is anticipated.

If you are not already receiving your monthly payments through direct deposit, we strongly encourage you to enroll now! This method of payment is not subject to mail delays, making trips to the bank, etc. Stay inside, stay safe, and get paid quickly! Please contact Berlinda (info below) and she will email you an enrollment form.

FRH wants you to know that we acknowledge that we couldn’t successfully house Jefferson County’s most vulnerable residents without your support and partnership. We will do our best to maintain an operations plan that prioritizes health and safety while minimizing any inconvenience to you. 

We will continue to provide updates as needed. If you have any questions or concerns, feel free to reach out to your
tenant’s caseworker directly, to our general information line-303.422.8600 or email info@jcha.org.

Contacts:
HCV Manager:
Berlinda Garcia-Rubio (P) 303-403-5427 (E) bgarcia@jcha.org
Housing Specialist:
Isaac Ruiz (P) 303-403-5430 (E) iruiz@jcha.org
Housing Specialist:
Renee Alver (P) 303-403-5428 (E) ralver@jcha.org
Housing Specialist:
Tracey Synder (P) 303-403-5426 (E) tsynder@jcha.org
Housing Specialist:
 Valerie Bohling (P) 303-403-5432 (E) vbohling@jcha.org
Housing Specialist:
 Nancy McClain (P) 303-403-5437 (E) nmcclain@jcha.org